Privacy Policy

Effective Date: 12 Dec 2024

At The Jan Vikash Kalyan Multipurpose Cooperative Society Ltd (hereinafter referred to as "the Society," "we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal and financial information. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you become a member of our cooperative society or interact with our services.

By becoming a member, using our services, or interacting with our website, you agree to the practices described in this Privacy Policy. Please read this policy carefully.

1. Information We Collect

We may collect the following types of information when you interact with our services:

1.1 Personal Information

Identity Information: Full name, date of birth, gender, contact information (email, phone number), address, etc.
Identification Documents: Government-issued identification (e.g., Aadhaar number, PAN card, passport) for verification purposes.
Membership Details: Membership number, account status, share capital contributions, etc.
Banking Information: Bank account details for financial transactions, loan repayments, deposits, and other related activities.

1.2 Financial Information

Details of any loans, repayments, deposits, savings, or other financial transactions processed through the Society.
Credit and financial history may be collected when you apply for loans or other financial products.

1.3 Website Usage Information

Information about your visit to our website, including your IP address, browser type, pages visited, and the time spent on our website.
Cookies and similar technologies may be used to enhance your browsing experience.

1.4 Other Information

Any other information that you voluntarily provide us, such as feedback, inquiries, or responses to surveys.

2. How We Use Your Information

We use the information collected from you for the following purposes:

2.1 Member Management

To establish and maintain your membership with the Society.
To communicate important updates, including membership benefits, financial updates, and cooperative activities.

2.2 Providing Services

To process your applications for loans, deposits, and other financial services.
To manage and administer your transactions, including loan repayments, savings, and contributions.

2.3 Compliance with Legal and Regulatory Obligations

To comply with the applicable laws, including anti-money laundering (AML) and know your customer (KYC) regulations.
To respond to legal requests and comply with regulatory requirements.

2.4 Communication and Marketing

To send you newsletters, updates, or other promotional materials, if you have opted to receive such communications.
To offer you products or services that may be of interest to you, based on your preferences.

2.5 Improvement of Services

To enhance and personalize your experience with the Society by analyzing your usage patterns.
To improve our website, services, and customer support by evaluating user feedback and behavior.

3. How We Protect Your Information

3.1 Data Security

We take reasonable steps to ensure that your personal and financial data is kept secure and protected from unauthorized access, disclosure, alteration, or destruction. This includes the use of encryption, secure servers, firewalls, and other industry-standard security measures.

3.2 Access Control

Only authorized personnel within the Society have access to your personal information. We restrict access to sensitive data based on the need to know and adhere to strict confidentiality agreements.

3.3 Data Retention

We will retain your personal and financial information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely delete or anonymize it.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information in the following circumstances:

4.1 With Service Providers

We may share your personal information with third-party service providers, such as payment processors, financial institutions, and vendors, who assist us in providing our services to you. These service providers are required to protect your information and use it only for the purposes for which it was provided.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority. This may include sharing your information for compliance with regulatory requirements or in response to a subpoena, investigation, or legal process.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of the Society’s assets, your personal information may be transferred as part of the transaction. We will notify you if such a transfer occurs and your information is subject to a different privacy policy.

5. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and improve our services. Cookies are small text files that are stored on your device and are used to remember your preferences or actions on our website.

You can control or disable cookies through your browser settings, but please note that disabling cookies may affect your ability to use certain features on our website.

6. Your Rights and Choices

As a member, you have the following rights regarding your personal information:

6.1 Access and Correction

You have the right to request access to your personal data that we hold and to request correction of any inaccurate or incomplete information.

6.2 Data Deletion

You may request the deletion of your personal data, subject to legal or regulatory retention requirements.

6.3 Opting Out of Marketing Communications

If you no longer wish to receive marketing or promotional communications from us, you can opt out at any time by following the unsubscribe instructions included in the emails or by contacting us directly.

6.4 Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. You may also request the transfer of this data to another service provider.

6.5 Withdrawal of Consent

If we process your personal data based on your consent, you have the right to withdraw your consent at any time. Please note that withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise your rights or for any inquiries regarding your personal data, please contact us using the details provided below.

7. Children's Privacy

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under the age of 18, we will take steps to delete such information as quickly as possible.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and the effective date of the revised policy will be indicated at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, how we handle your personal data, or wish to exercise your rights, please contact us

By becoming a member or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.